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We ship using:
Royal Mail Tracked 24
Royal Mail Special Delivery (for high-value orders)
Orders placed before 16:00 (Monday–Friday) are dispatched the same day.
Orders placed before 12:00 on Saturday are dispatched the same day.
We do not dispatch orders on Sundays.
Please note:
Next-day delivery is not guaranteed. In accordance with Royal Mail Terms and Conditions, we must allow 21 days from dispatch before an item can be declared lost and a refund issued.
You can track your order at any time by logging in with your email address.
You do not need to have an account to place your order — your order and tracking details will still be available using your email.
This page applies to UK (domestic) orders only.
For international shipping information, please visit our International Orders page.
We are highly confident in the quality of our products.
If you experience an issue that you believe relates to product quality:
We will offer a full refund (excluding postage).
We may request that the product be returned for investigation.
If a return is required for quality assessment, we will cover the return postage.
The money-back guarantee is limited to one claim per product, per customer.
The guarantee applies to one unit of the product only.
Additional unopened items may be returned if unused.
